At Orion Peps, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Returns

We accept returns under the following conditions:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging
  • Return requests must be made within [7/14/30] days of receiving the product

To initiate a return, please contact us with your order details.

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (unless received defective)
  • Customized or special-order items
  • Perishable goods (if applicable)
  • Clearance or sale items (if specified)

3. Refunds

Once we receive and inspect your returned item:

  • You will be notified of the approval or rejection of your refund
  • If approved, your refund will be processed within [5–10 business days]
  • Refunds will be issued to the original payment method

4. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during delivery

If you need an exchange, contact us with proof (images/videos).

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping charges are non-refundable (unless otherwise stated)

6. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider
  • If the issue persists, contact us for assistance

7. Order Cancellations

Orders can be canceled:

  • Before shipment or processing
  • Once shipped, cancellations are not possible (return policy will apply instead)